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FAQ

Shopping & Products

What methods of payment do you accept?

We accept payments electronically through this online store. You can pay with your credit card or PayPal account. Contact us via email to arrange other methods.

Is the store secure?

Yes. The store runs on Shopify which automatically encrypts information in transit, using 256-bit Secure Sockets Layer protocol (SSL). Note the secure https "padlock" in your browser's address field. Your financial information is not shared with the merchant.

Which countries do you ship to?

We presently ship to Canada (free shipping), United States Australia, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom.

How long will it take to get my item?

Once an order is received, it usually ship within 5 working days, often sooner. Depending on shipping method and your location, delivery can be expected within 3 to 10 days after.

Packaging and postage

We take great care in packaging our prints, which are placed inside an acid-free Polyester sleeve, which is then placed in a reinforced cardboard envelope. Posters are shipped in cardboard tubes.

Shipping is free within Canada.

What if the print arrives damaged?

In the unlikely event that your print is damaged in transit, please contact us as soon as possible, via email or phone. We require that the print is returned to us, and upon receipt and inspection, we will replace the print at no cost to you.

What if I’m not satisfied with the print?

Raymond Parker is confident you will be happy with the photograph you choose (see production information). However, if you are not satisfied, we offer a money-back guarantee. Simply return the print in it’s original condition, within 30-days, and we’ll issue a refund cheque.

What if I’m interested in a photograph that isn’t shown in the store?

Many of the images shown on our web site, including in blog posts, are available in the same forms as shown in other galleries. Please contact us for more information, indicating which image, or images, are of interest.

What is a limited edition print?

It is a print of which only a specific number are made. After the edition has sold out, no further prints of that work will be created. Print editions also include various dimensions, so there can be for example, 3 different sized editions of an image.

What is a seal?

All limited edition prints are embossed with our logo in the border as guarantee of authenticity. Edition numbers are stamped on the back of the print. Prints do not have the watermark seen on images in these online galleries. The photographer also signs all limited edition prints in the border.